Before the Customer buys, this page should be read in full: it explains the narrow cases in which LIORA CAFE SDN. BHD. 202601005017 (1667115-T) (“the Company”) will take an item back or refund it, and what the Customer has to supply. The aim is that every Customer receives the correct product in good condition.
When A Return Or Refund Applies
Items are not exchangeable or refundable unless at least one of these is true:
The Company sent the wrong item.
The item that arrived does not match the specifications, description, features or information shown on the website.
The item was spoiled, damaged or defective when it was delivered.
Delivery took longer than the timeline set out in the Company’s Shipping Policy.
Evidence The Customer Must Provide
An unbroken unboxing video, clearly filmed, that shows the parcel still sealed, its shipping label, the packaging and the item inside.
A clear video of the item being used for the first time, where that applies.
Any photographs, order details or other supporting documents the Company asks for.
Making A Request
The Customer sends the request to the Company’s support team at lioracafe@outlook.com.
The request must arrive within 24 hours of the Customer receiving the item.
A request sent after that 24-hour window, or sent without the required evidence, is refused.
If anything about returns, refunds or exchanges is unclear, the Customer can ask the Company here:
📧 Email: lioracafe@outlook.com
🏢 Address: NO. 8, JALAN MERDEKA RIA 1 MERDEKA RIA INDUSTRIAL PARK 68000 AMPANG SELANGOR
🌐 Website: https://lioracafe-sb.com/contact-us/